Cancellation policy

Cancellation rights

You have the right to cancel your contract within fourteen days without having to give a reason.

The cancellation period is fourteen days from the day you or a third party appointed by you other than the carrier have taken possession of the goods.

To exercise your right to cancel your contract, you will have to provide us (SV Natural Drinks GmbH, Zeppelinstraße 2, 89160 Dornstadt, Germany,, Telephone: +49 (0)160 933 078 86) with a clear notice to that effect (e.g. by letter, fax or email), i.e. your decision to cancel this contract. To do so, you can also use the supplied cancellation form, although doing so is not compulsory.

The deadline shall be deemed to have been observed if you send the notice of cancellation to us before expiry of the fourteen day cancellation period.

Consequences of cancellation

If you cancel this contract, we will refund all of the payments we have received from you, including delivery costs (with the exception of any additional costs for delivery types you selected other than the cheapest standard delivery option we offer) immediately and at the latest within fourteen days of the day on which we received your notice of cancellation. We will refund any payments using the same payment method used for the original transaction, unless expressly agreed otherwise, and will never charge you for such refunds. We are entitled to refuse to refund any payments until the goods have been returned to us or until you have demonstrated that you have sent the goods back to us, depending on which takes place earlier.

You will be required to send the goods back or hand them over to us immediately and within no more than fourteen days of the date on which you notified us of the cancellation. This deadline shall be deemed to have been observed if you have dispatched the goods before the expiry of this fourteen day period. You will be responsible for bearing the direct costs for returning the goods. You will also be liable for any loss of value of the goods if such loss of value can be attributed to handling of the goods that is not necessary to check their condition, properties and functioning.

Cancellation form

(please complete and return this form to us if you would like to cancel the contract.)

– To SV Natural Drinks GmbH, Zeppelinstraße 2, 89160 Dornstadt,, Germany
– I/we (*) hereby cancel the contract I/we (*) have entered into for the purchase of the following goods (*)/provision of the following services (*)
– Ordered on (*)/received on (*)
– Name of consumer(s)
– Address of consumer(s)
– Signature of consumer(s) (only if sent as a letter)
– Date
(*) Delete as applicable.